Companies that make the right investments now, can build an enduring advance in serving customers. Three priorities will be key.
Customer First Strategist
As companies prepare for the long term — ‘ the next normal’ — the path forward is anything but clear. Among the most disturbing challenges, according to Jacko, is determining which customer behaviors and trends are here to stay and which ones will eventually fade.
To win in the new reality, companies need to identify current behaviors that will define customer experience in the near term, Jacko calls it ‘Nexperience’.
Uplift in customer experience can generate a 20 to 30 percent uplift in customer satisfaction.
A 10 to 20 percent improvement in employee satisfaction.
And economic gains ranging from 20 to 50 percent of the cost base addressed in the various journeys.
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel!"
Get in touch. Send us an e-mail or call Jacko D’Agnolo at +31 6 54 79 32 60.
Drop in at Rethinking Group. Willemstraat 1F, 5611 HA, Eindhoven, The Netherlands.
Rethinker.co is a partner of Rethinking Group.
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